Return policy

Return Policy

Easy Returns, Effortless Style

At Eastern International Trade Inc, we want you to be completely satisfied with your tops and jackets. If for any reason you are not happy with your purchase, we offer a hassle-free return policy to ensure your peace of mind.

Eligibility Criteria

To be eligible for a return, please ensure that:

  1. The item is in its original condition: Unworn, unwashed, and with all tags still attached.
  2. The return is initiated within 30 days: You have 30 days from the date of purchase to initiate a return.

How to Initiate a Return

To initiate a return, please follow these simple steps:

  1. Log into your account: If you created an account during checkout, log in to your account on our website.
  2. Go to the ‘Order History’ section: Locate the order containing the item you wish to return.
  3. Select the item: Choose the item you want to return and follow the provided instructions to complete the return process.

If you checked out as a guest, or if you encounter any issues, please contact our customer support at [email protected] with your order number and details.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.
  • If rejected, we will provide a detailed explanation, and the item will be shipped back to you.

Exchanges

Unfortunately, we currently do not offer direct exchanges. If you need a different size or color, please return the unwanted item and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. In such cases, please contact our customer support for assistance.

Contact Us

If you have any questions or concerns regarding our return policy, feel free to contact us at [email protected] or call us at +1-(716) 758-6868.

Thank you for shopping with Eastern International Trade Inc. We appreciate your trust in our tops and jackets, and we are here to make your shopping experience enjoyable.